FT Support Specialist Work From Home

nash Remote
work from home customer service remote health dental vision insurance insurance pto expert email delivery
March 14, 2023
South Portland, Maine
[Customer Service / Remote] - Anywhere in U.S.
/ Competitive compensation / Health, dental, & vision insurance / PTO / Home office stipend - As a Support Specialist you'll:
Be an expert on Nash's product and assist customers in getting the most value out of the platform; Respond to incoming customer inquiries with a smile on your face via phone, chat, email, and other channels within a specified SLA time; Troubleshoot live delivery issues and manage them all the way through to the finish line, documenting as you go; Process refunds; Take an active role in continuously improving Nash's best practices and SOPs; Escalate issues as needed.
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